Islamabad International Airport Launches Pakistan’s First Sunflower Lanyard Programme for Passengers with Hidden Disabilities

 By Waqar Malik

Initiative highlights inclusive travel, with tribute to Aftab Gilani’s vision and support from senior defence leadership

Islamabad International Airport has introduced the Sunflower Lanyard Programme to support passengers with disabilities, children with additional needs and people living with non-visible disabilities. The initiative is being presented as a significant step towards making air travel in Pakistan more inclusive, accessible and compassionate.

According to the information provided, Islamabad International Airport is the first and only airport in Pakistan to introduce this facility. The programme aims to make journeys less stressful for passengers who may need additional assistance, understanding or time while navigating airport procedures.

The initiative reflects the vision and efforts of Aftab Gilani, Manager and Operating Officer at Islamabad International Airport, whose commitment to improving airport services has helped bring greater attention to the needs of vulnerable travellers.

The programme also highlights the role of institutional support and leadership, including that of Secretary of Defence Lieutenant General (Retd.) Muhammad Ali, Hilal-i-Imtiaz (Military), and other senior officials.

A more supportive airport experience

The Sunflower Lanyard is a recognisable symbol worn by people who may have a disability or condition that is not immediately apparent. It discreetly signals to airport staff that the wearer may require additional assistance, patience or understanding.

The scheme can be particularly helpful for autistic children, people with sensory sensitivities and individuals with other hidden disabilities, as well as their families and carers.

Airports can be challenging environments for these travellers. Crowded terminals, loud announcements, long queues and unfamiliar procedures can cause anxiety and sensory overload. Staff who recognise the Sunflower symbol can respond with greater awareness and offer appropriate support where needed.

The programme is intended to encourage a more understanding environment in which passengers can seek assistance without having to explain their circumstances repeatedly.

Leadership and commitment to public service

The introduction of the programme also underscores the importance of leadership in encouraging practical improvements in public services. Support from senior officials can help create an environment in which airport personnel are empowered to identify passenger needs and develop more inclusive services.

Aftab Gilani’s role in this initiative highlights how an operational leader’s vision, professional commitment and concern for public welfare can contribute to improvements beyond the routine management of airport facilities.

The initiative illustrates the value of treating accessibility not simply as an administrative requirement, but as an essential part of passenger service and human dignity.

Training and implementation will be key

For the programme to deliver meaningful results, airport staff will need appropriate awareness and training to recognise the lanyard and understand how best to assist its users. Clear guidance, respectful communication and consistent support will be important to ensuring that passengers and their families can benefit from the scheme.

The initiative is also an opportunity to raise public awareness about non-visible disabilities, which may not be apparent to other passengers or airport personnel but can significantly affect a person’s travel experience.

By introducing the Sunflower Lanyard Programme, Islamabad International Airport is taking a step towards a more inclusive approach to aviation services in Pakistan.

Ultimately, an airport’s success is measured not only by its infrastructure and operational efficiency, but also by how it treats people who need additional support. Ensuring that passengers with disabilities are treated with dignity, patience and respect is an important part of that responsibility.

The programme sends a positive message that accessibility and compassion should be integral to public services, helping create a travel environment in which every passenger has the opportunity to travel with greater confidence and peace of mind.