Viral 200 units claim declared misleading

K-Electric has dismissed a widely circulated social media claim suggesting that protected electricity consumers permanently lose their protected status if they consume more than 200 electricity units in a single month.

K-Electric has dismissed a widely circulated social media claim suggesting that protected electricity consumers permanently lose their protected status if they consume more than 200 electricity units in a single month. The utility company has described the viral notice as misleading and urged customers to rely only on official sources for accurate information.

The clarification comes after an unofficial message spread across social media platforms, claiming that once a protected consumer exceeds the 200-unit limit, they can never regain their protected status. The claim created confusion among electricity users, many of whom were concerned about higher electricity bills and the possible loss of subsidized tariffs.

In its official statement, K-Electric confirmed that no changes have been made to the existing rules governing the protected consumer category. The company explained that eligible residential Non-Time of Use (Non-TOU) consumers do not lose their protected status permanently if they exceed 200 units during a particular billing month.

According to K-Electric, consumers who temporarily lose their protected category after exceeding the consumption limit can regain it. If they maintain electricity usage of 200 units or less for six consecutive months, their protected status may be restored in accordance with the applicable regulations.

The company emphasized that the information circulating online does not accurately reflect the current policy. It advised customers to avoid relying on unverified social media posts and instead check official announcements before believing or sharing such claims.

K-Electric also encouraged consumers to use its official communication channels for updates regarding electricity bills, tariff categories, and customer policies. The utility stressed that misinformation can create unnecessary concern and confusion, especially regarding issues that directly affect household expenses.

Energy experts frequently recommend verifying public utility information through official sources to avoid misunderstandings. False or incomplete information shared online can spread quickly, leading consumers to make decisions based on incorrect assumptions.

The clarification by K-Electric provides reassurance to residential customers who were worried about permanently losing the benefits available under the protected consumer category. By explaining the existing rules, the company has sought to address public concerns and prevent the spread of misleading information.

Customers are advised to monitor their monthly electricity consumption and stay informed through official K-Electric announcements to ensure they understand their eligibility for protected consumer benefits and other electricity-related policies.